A little while ago, I was flattered to be invited as a panelist to the Capital Ideas event (for the Edmonton Journal) called "How Do I Design a Great Customer Experience?" along with Kirsten Proulx and Jason Suriano! It was an awesome experience and so much fun, so I wanted to share some of the key takeaways with you, my readers!
What's the most important thing you've learned about designing a customer experience?
Examples of a great customer experience
Dealing with "problematic customers"
Applying lessons from past to present
How do you motivate your sales staff?
The "treasure hunt" method of shopping
Measuring the effectiveness of your customer experience tactics
The takeaway - What others had to say
Want to see more? Have a look at some event photos on the Capital Ideas flickr page! You can also read all of the tweets associated with #CapitalIdeas on the Storify page! Would you like to hear more from Capital ideas and the panelists on Twitter? Follow @CapitalIdeasYEG @FlourishDesignM @Henrys_PFT and @jasonsuriano by clicking on their links!
Melissa Mainville is the owner and operator of Flourish Design & Merchandising. She has a passion for retail and tons of experience in the industry. Learn more here.